FAQ

Your arrival

Will someone from The Selective Traveler meet me at the apartment?
Yes. Your Guest Relations rep will be waiting for you inside or in front of the apartment to hand you the keys, show you around and answer any questions you may have. 24 hours prior to your arrival, your representative will message you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the apartment address, important details and a short recap of the services included in your package. Feel free to chat or call us for any questions or changes in your itinerary.
Who is my point of contact?
One of our caring Guest Relations will look after you, answer your questions and deal with any requests before and after your arrival - from finding a restaurant to arranging a baby crib to be brought in.
Do we need to bring ID or passport?
Yes please! Make sure you carry some form of identification on you, as the Guest Relations rep will need to photograph it upon your arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be blocked on your card and released within 14 days after your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire – Extra cleaning. If anything gets damaged during your stay, simply contact your Guest Relations rep.
Can I extend my stay once I'm in the apartment?
Of course! It's subject to availability, however. Get in touch with your Guest Relations rep and they'll let you know. If the apartment is available, we would be happy to accommodate you in the same apartment or at the very least, in a similar one.
Should I provide my own linen and towels?
No need. We equip all our apartments with high-end bathroom amenities and plush linen and towels.
Should we wash our sheets before check out?
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
Are there any cleaning products in my holiday apartment?
All our apartments are tidy and clean for your arrival. If needed, the apartments are equipped with a broom, mop, sponges and floor/ window detergents. If you would like to book additional housekeeping, please contact your Guest Relations.
Do The Selective Traveler apartments have an internet connection?
All of our apartments come with a speedy WiFi internet connection.
Are there any house rules?
Our apartments have a strict no-smoking and no-party policy. The rest of the rules will be sent over with your confirmation email.
How many sets of keys will I get?
You'll be provided with one set of keys. But larger apartments (3 bedrooms or more) will grant an additional set.

Your Stay

Who do I speak to if I experience issues with the apartment?
Just call or chat with your Guest Relations rep, and we'll address the problem right away.
Can I get a price quote without booking?
You absolutely can. You can do it easily through the website – just select your dates and apartment and follow the reservation process for a price quote. Remember: first come, first served. In order to secure your selected holiday apartment, we recommend that you not delay your booking while the place is still available.
Can I cook in the apartment?
Go ahead and unleash your inner master chef! Each apartment comes with a fully-equipped kitchen.

Arrivals and Departures

At what time can I check-in and check-out?
Les check-in se font à partir de 16h et jusqu’à 20h selon la disponibilité de nos agents d’accueil. Merci de nous contacter 24h avant votre arrivée afin de définir un horaire ensemble. Les check-out se font entre 8h et 11h selon la disponibilité de nos agents d’accueil. Merci de nous contacter 24h avant votre départ. Please let us know (as soon as you can) if your scheduled time of arrival has changed.
What if I want to have an early check-in or a late check-out?
Si vous souhaitez arrivée avant 16h ou faire un départ tardif, cela est tout à fait possible (suivant la disponibilité du bien) moyennant des frais supplémentaires. Merci de nous contacter rapidement afin d’organiser votre arrivée ou votre départ en dehors des horaires habituels. Liste des tarifs :
- Appartements:
- Check-in 8h - 16h : 50 €
- Check-in 16h - 20h : Gratuit
- Check-in 20h - 22h : 50 €
- Check-in 22h - 00h : 100 €
- Après minuit selon disponibilité des agents d’accueil
- Check-out 6h - 8h : 50 €
- Check-out 8h - 11h : Gratuit
- Check-out 11h – 16h : 100 €
- Check-out après 16h : Prix d’une nuit supplémentaire (hors frais de ménage, linge).
- Villas:
- Check-in 8h - 12h : 150 €
- Check-in 12h - 16h : 100 €
- Check-in 16h - 20h : Gratuit
- Check-in 20h - 22h : 50 €
- Check-in 22h - 00h : 100 €
- Après minuit selon disponibilité des agents d’accueil
- Check-out 6h - 8h : 50 €
- Check-out 8h - 11h : Gratuit
- Check-out 11h - 16h : 100 €
- Check-out après 16h : Prix d'une nuit supplémentaire (hors frais de ménage, linge).
Will someone be there when I leave?
Yes this will be coordinated with your Guest Relations rep and will depend on your time of departure.
What should I do when I leave?
Just leave the keys. Please also do be sure to turn off all lights, air conditioning and close all doors and windows. Please do not concern yourself with washing-up or cleaning, we’ll take care of all that.

Extra services

We know that as a modern traveller, you enjoy the finer things in life and like to treat yourself right (all the more so while on vacation) - so we added even more services to cater to your comfort. Whether you’d like an airport transfer, housekeeping, a private chef, dry cleaning, and so much more - we’ve got you covered. Order them in advance when you reserve online, or at any time by directly contacting your dedicated The Selective Traveler Guest Relations representative.

Cancellation Policy

Cancel a reservation by clicking the cancellation button on the confirmation page. Reach this through the “My Reservations” page. For more information regarding cancellation policies, please click here.

Payment

Can I get a receipt for the payment?
Yes indeed. Just mention it to your Guest Relations rep.
Is water, internet and electricity included in the fee?
Yes. No additional fees will be charged.
Can I pay using my PayPal account?
No, unfortunately we don't support PayPal at the moment.
Can I pay using my credit card?
Yes, the option will be presented during the payment process.
How much do I pay in cleaning fees?
The cleaning fee appears when booking and is calculated according to the number of rooms in the apartment.

Can we help you with anything else?

Call:
FRANCE ++33 6 50 35 75 33
Email: guest@selectivetraveler.com